Privacy Policy

Last Updated: September 1, 2025

Welcome to Shoptin ("Shoptin," "we," "us," or "our"), a Shopify application owned and operated by Shoptin, Inc. Our goal is to help Shopify merchants ("Merchants") dynamically optimize marketing consent at checkout and boost subscriber growth. This Privacy Policy describes how we collect, use, store, disclose, and otherwise process your information when you (i) visit or use our website or services (collectively, the "Services"), or (ii) install and use the Shoptin application through Shopify.

By using our Services, you agree to the practices and policies outlined in this Privacy Policy. If you do not agree, please do not use our Services. If you have any questions, please contact us using the information in the Contact Us section below.

1. Scope

This Privacy Policy applies to personal information processed by Shoptin in connection with your use of our Services. Any personal information that Merchants process about their end customers (e.g., buyers at checkout, subscribers) is governed by the Merchants' own privacy policies. We process such data only as necessary to provide Services on behalf of Merchants and in accordance with our agreements with them.

2. Personal Information We Collect

We collect information directly from Merchants, from Merchants' Shopify stores via Shopify's APIs, and from Merchants' customers. This may include:

• Customer Consent Data: Information about whether a customer opted in to marketing, including region-specific consent settings.
• Store Details: Basic store information (name, URL) to configure and personalize the Shoptin consent experience.
• Merchant Contact Details: When you sign up or interact with us (e.g., by sending support requests), we collect the information you provide such as your name, email address, or phone number.
• Log and Performance Data: Usage and performance data to monitor, improve, and personalize our Services (e.g., opt-in rates, CLV analysis dashboards).
• Cookies and Similar Technologies: Certain features (like live dashboards or testing environments) may use cookies or tracking pixels to improve functionality or analyze performance.

We do not request or store any Shopify data beyond what is necessary to provide Shoptin's core Services.

3. How We Use the Information We Collect

We use the information described above for purposes including:

• Providing and Maintaining Our Services: Managing dynamic consent flows, updating store settings, and ensuring compliance.
• Improving and Personalizing the Services: Analyzing opt-in rates, subscriber vs. non-subscriber CLV, and checkout performance to enhance Shoptin's impact.
• Communicating with You: Sending support responses, service updates, or optional marketing messages.
• Monitoring and Analyzing Trends: Aggregated insights on opt-in performance across regions, industries, or campaigns.
• Enforcing Agreements and Legal Compliance: Ensuring adherence to our Terms of Service and applicable data regulations (e.g., GDPR, CCPA, TCPA).

We do not sell your personal information or your customers' personal information to third parties.

4. How We Share Your Information

We only share your information in limited circumstances:

• With Your Consent: When you explicitly authorize sharing.
• Service Providers and Partners: With third parties who perform services on our behalf (hosting, analytics, or support).
• Legal Compliance and Protection: If required by law or to protect our rights and users.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.

5. Data Retention

We retain personal information as long as reasonably necessary to provide Services, comply with laws, and enforce agreements. Merchants may request deletion of data by contacting us (see Contact Us).

6. International Data Transfers

Shoptin, Inc. is based in the United States. If you access our Services from outside the U.S., your data may be transferred and processed in jurisdictions that may not provide the same level of protection. By using our Services, you consent to these transfers.

7. Security of Your Information

We take reasonable administrative, technical, and physical measures to protect your information from loss, misuse, or unauthorized disclosure. No method of storage or transmission is 100% secure.

8. Children's Privacy

Our Services are intended for businesses and individuals at least 18 years old. We do not knowingly collect data from children under 13.

9. Your Choices and Rights

Depending on your jurisdiction, you may have rights to access, correct, delete, or restrict the processing of your personal information.

• Opt-Out of Marketing Communications: Use the "unsubscribe" link or contact us.
• Cookies: You can manage cookies through browser settings.

End customers of a Merchant should direct requests to that Merchant's privacy team.

10. Do Not Track

Shoptin does not track online activity across third-party websites, and does not respond to "do not track" browser signals.

11. Changes to This Privacy Policy

We may update this Policy to reflect changes in practices, laws, or features. If changes are material, we will notify you via email or within the Shoptin app.

12. Contact Us

If you have any questions about this Privacy Policy or your personal information, please reach us at:

Email: support@shoptin.io